Friday, October 25, 2013


My creative thoughts on creativity!

 
Creativity! I have been staring at my laptop for the last 10 minutes! Am I that low on creativity? I am sure I have had some “Eureka” moments and some “light-bulb” moments when I felt like an absolute genius. I now decide to take the effective approach that we used in Prof. Walls class, take 8 minutes to jot down ideas and thoughts. If you can come up with great ideas in a rapid fire setting, you should be able to get thoughts on creativity in a similar setting. One of the few questions I have asked myself is whether creativity is whether is innate or if it can be harnessed. If I were to take a stance, I would say it can be developed and harnessed if you try hard or if you try harder or if you keep on trying harder. I feel that the main reason why it is perceived as innate is because people associate creativity with a master piece of art or a novel. Yes, I could never be able to come up with a piece that nearly comes close to any of Picassa’s even if I try my entire lifetime. I could never write elegantly as Dan Brown. But is creativity only confined to Art? Absolutely not.
 
 
 

Cricket in Project Management?
 

I have been creative at work. I have creatively managed my team.  Let me explain the scenario. I was a program manager back in India in a software company where I lead a team of software developers. The common myth about project management is that one does not need a creative soul. People think project managers are systematic, organised and just manage deadlines. But that’s hardly the case. Sometimes you need to be creative to manage your team effectively. I encountered a problem during my phase as a program manager. I found that the team that I was managing was not motivated enough. They were not fully committed to deadlines. I tried giving them pep talks and encouraging them, but nothing worked. I was frustrated. I wanted to find a way to motivate my team and make them productive. It was the time when we had the Cricket league season. Cricket is really big in India. In fact, we had the slogan “Bleed Blue” everywhere ( blue because Indian Cricketers wear a blue uniform (suit?, dress ?)) ! Cricket is something that bought Indians together. It was not a game, it was a religion! I noticed something interesting in my team. Though my direct reports were not motivated to work, they would skip lunch to watch some highlights of the cricket game and regularly talk about players with such passion. Why is working never so fun??! I got a creative idea. I divided my team into 2 teams, gave them names of players. I created a website with the Cricket league theme (kind of like a fantasy football game) with the help of two software developers. And for every piece of project they would complete, they would get runs (points). If they did a great job they would get 6 runs (equivalent to touchdown). Soon, everybody started loving work!! It worked like magic. They were so motivated and involved. In this case, I did not come up with a master piece but I creatively solved the problem….by connecting Cricket and Project Management. I reflected on what Prof.Walls talked the other day in class about creativity and Steve Jobs. Steve Jobs had said that creativity is just connecting dots. Maybe I just did the same. Saw a connection between cricket and project management. Therefore I believe this creativity happens in every discipline there is. Someone who is able to be totally absorbed or immersed in that what he/she is doing, whether it is science, sports, art, philosophy, or you name it, will receive some energetic power you cannot see. It is like the wind, you feel it is there, but you cannot see it.

 
 

 

How do we harness this power inside of us? There have been times when I have felt that I am running out of creative juices. I feel like I am staring at empty thoughts. We all have probably been there! One of the most effective ideas has been created by putting ourselves in the shoes of other people. Isn’t that what our class on customer insights is about? Not just understanding what people do but why people do what they do. "It is not much use making a creative effort if you are then unable to appreciate your own effort. So it is important to develop a habit of mind which sets out to find value in anything. With time you will become more and more able to detect real and potential values. One outcome of creative thinking is specifically to focus attention on discovering value. When we set out to discover value there can be some big surprises. Very often there is a sudden 'insight switch'. A value which was never even glimpsed suddenly becomes obvious." (The ah-haa feeling). But there is a caveat we need to watch out for. "Creativity is never a substitute for competence. If the car does not start there is no point in being creative about destinations. On the other hand, competence is only a substitute for creativity when everyone around is being incompetent.

Start by redefining the problem completely. When you define the real problem, you can solve it and move on." After all, if you had correctly defined the real problem, you would have solved it long ago because all problems have solutions.

Bottomline : Be creative in whatever you do. You can bring creativity in any industry if you are truly passionate about what you do and you care about it.

 

Sunday, October 20, 2013

Data Visualisation : Texas MBA Facebook Posts!




                                   Our Texas MBA class of 2014 (Posts in the last 3 weeks)

 

 

Thursday, October 10, 2013

Is your Facebook personality the real you? What does this mean to marketers?



The big question about Facebook that I have always wondered is that, are people really the way they are as its portrayed in Facebook. Are they really happy as they seem to be? Are they really as smart as they sound? Are they really as social minded as they seem to be (especially when they promote and share a non-profit cause) or is this just a way for them to look good.
Recently we did an exercise in class where we thought we could use social media to understand and get insights about our customer. We thought of using the Facebook posts, comments to understand the customer. But when I thought more of this hypothesis, I wasn’t sure if the Facebook identity would be same as the real identity. And I saw that my curiosity amplified. I want to use design thinking to understand if marketers can take Facebook at face value to understand their customers. Is social media Analytics, maybe I am using this too broadly, but atleast facebook give us rich and deep insights is the big question I am trying to answer.
Sometimes when I log in to facebook, I wonder does Facebook make me happy or sad. And now when I recently googled to do some research, I realised that I am not alone. I really want to dig deeper into this “necessary evil” of Facebooking to understand what is really going on. Or does what I feel really depend on my mindset? Is so aren’t my state of mind so fleeting? Can this really add value to marketers. Do they really get to see my real personality?


For example, let me take myself as a teaching tool. I have ‘liked’ comments that I least care about. In fact I have ‘liked’ posts for the notorious reason that they would return the favour back and like my posts. And other times I have liked posts, not because I like the post but because I like the person. With today’s growth of social analytics, I wonder if we can really understand our customers by what our customers post, like and follow.  And then I wonder, I know I am addicted to Facebook. Does Facebook make me happy? Sad? If I ask a regular customer, a person why they log in to facebook, they would say that they do so so that they can be well connected with their friends and be in touch with them. Facebook is an amazing concept in the sense it allows us to
 
For example recently I logged on to Facebook after getting back from school. I had a rough day at school and 2 interviews. I can’t really say the interview went well. So it’s one of those days you are not sure what you are doing with your life. So I came home and logged into Facebook. First I see a couple of my friends from India who have taken pictures with their family during one of the popular Indian religious festival. It reminded me of the time when my mother used to make Indian delicacies and we used to celebrate as a family. Instantly I missed home! I click on “like” button and I comment “happy vinayaka chathurthi” (Vinayaka Chathurthi is the name of the festival). I actually didnt feel very good. But I left a happy comment. But what really was in my mind is “ I am so frigging tired of my life now and I just want to be back home in India”.  But, I did leave a nice message though I was in a bad mood. Is this reflective of my personality? Partly I think yes. I usually say nice things to people just so I don’t offend them –even if what they say I think is annoying. Am I doing the same thing on Facebook?! Maybe we not only pretend on Facebook but also on real life. Who can say no to this? Don’t we all wear a mask the minute we walk into office or even a party. Do we wear the same mask when we log on to Facebook? If that is the case, is Facebook a more true reflection of self?
I did a lot of research on this to understand more. One of the studies says that from the posts and comments, they were able to predict the age bracket and gender correctly 92% of the time! Using what I learnt in design class how can I test this hypothesis? I think! I would probably do a generative research, do a journey map of a persona and compare that to the personality trait that pops out of the facebook. I would choose few basic traits which can be easily tested 1) Extrovert/Intovert 2) Generally happy/loner and so on. The more I think about this the more exciting it is. Watch out for this space! More interesting research, and my own research and their results to follow!



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